Online Instructor Led
Live interactive lectures on Zoom with your trainer.
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Airport Passenger Ground Handling Course
- Online Instructor Led
- Arabic · English
- Beginner
- Intermediate
How you study
How this course works
About this course
Airport Passenger Ground Handling Agent – Foundation Diploma is a 70% practical training aims to qualifying new entry audiences to the job in Airport and Airline environment as a customer support agent.
The job role is typically offered by Airlines, Airports, and Ground handling Agent companies in what so called ground handling agent, guste agent or the ground host.
Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gateand concourse of your airport.
Course content
What you will study
3 lessons · 15 topics
1 Part 1: Introduction to Airline & Airport Ground Operations
- Airline Business Foundation
- Airport Business Foundation
- Aircraft and Aircraft Manufacturers
- Travel Formalities & Procedures
- Airport Sefty and Security General Procedures
2 Part 2: Amadeus GDS for Airport Ground Operations
- Sign in and out Amadeus Altéa GDS
- Building PNR with 5 Mandatory Elements
- E-Ticket(s) Issuance for Stand-by Passengers
- Display Outbound Flight Information
- Display Inbound Flight Information
3 Part 3: Amadeus Altéa Departure Control – Customer Management
- Customer Management — Amadeus DCS Agent Interface
- Customer Management — Check In
- Customer Management — Seating
- Customer Management — Passenger Data
- Customer Management — Passenger Updates