EG SKY Global Travel & Tourism Professional Diploma

Current Status

Not Enrolled

Price

USD 850

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IATA TRAVEL & TOURISM FOUNDATION DIPLOMA

Step confidently into the world of global travel and aviation with a structured foundation program designed to prepare you for the IATA International Examination while building real-world operational skills.

This course delivers comprehensive industry knowledge covering air transport, tourism products, customer service excellence, and Global Distribution Systems (GDS). Beyond theory, it equips you with the practical understanding required to operate inside a professional travel agency, airline reservation office, or call center environment.

🎯 What Makes This Program Powerful?

This training program is designed as a professional preparation course aligned with the knowledge areas covered in the IATA Travel & Tourism Foundation Diploma examination. The course content may be used as exam preparation for candidates who intend to sit for the official IATA international exam. EG SKY delivers independent professional training. The IATA certificate is awarded separately upon successfully passing the official IATA examination through authorized examination channels.

Upon successful completion, learners can obtain:

EG SKY Verified Certificate — confirming successful completion of the full training program and practical requirements.

IATA International Certificate — awarded upon passing the official IATA examination.

This dual-certification pathway enhances your global professional standing and reinforces your credibility as a qualified travel specialist.

📚 What You Will Master

Structure of the global travel & tourism industry

Travel documents and passenger experience

Air transport products and airline services

Rail, hotel, car rental, cruise & tour products

Customer service and consultative selling skills

Introduction to airfares and ticketing

Practical exposure to GDS functionality (Amadeus / Sabre / Galileo)

👩‍💼 Who Should Enroll?

Future travel agents

Airline reservation agents

Tour operators

Call center travel advisors

Anyone seeking a structured pathway into the aviation & tourism industry

📌 Entry Requirement

No formal prerequisites are required. This program is suitable for beginners and career starters.

Course Content

Module 1 — The travel and tourism industry and the working environment for travel professionals
Business Activities that Generate Income
The 5 A’s Essential to a Successful Destination
Business Requirements and Commercial Skills
Types of Employment in the Travel and Tourism Industry
Characteristics, Attributes, and Skills
Major International Travel and Tourism Organizations
Module 2 — Geography in Travel Planning
Marketing and Selling Travel with Geography
Understanding and Reading Maps
Three-Letter City Codes
Planning Travel Itineraries
World Time Zones and Elapsed Travel Times
Local Currencies Around the World
Modes of Transport Around the World
Module 3 — Travel Formalities
Travel Documents (Passport/Visa/Helth Certificates, etc,)
Health & Preventative Measures for Travelers
Taxes, Customs, and Currencies
Travel Insurance
Timatic Solutions
Module 4 — Air Transport Essentials
The Airport
Airline Products and Services Important to Passengers
Ancillaries
Baggage Allowance
Interpreting Flight Timetables
Industry Codes, Terminology, and Definitions
International Air Transportation Regulations
Module 5 — Land Transport: Introduction to Passenger Rail
Why Take the Train?
Rail Products Around the World
Finding Train Times Online
On Board the Train
Journey Planner or Timetable?
Rail Passes
Module 6 — Land Transport: Car and Camper
The Car Rental Industry
The Car Rental Procedures
Hints for Your Clients En Route
Camper Van Rentals
Module 7 — Hotels Products and Services
Know Your Customers
Hotel Accommodations
The Language of Accommodation
Sources of Hotel Information
Hotel Room Rates
Hotel Reservations and Payments
Hotel Reservation Terms and Conditions
Hotel Guest Loyalty Programs
Module 8 — Water Transport: Ferries and Cruises
History and Types of Maritime Services
Cruising: A Growth Industry
Cruises
Structure of the Cruise Industry
Cruise Product Features
Cruise Product Benefits
Selling a Cruise
Module 9 — Tour Packages
Types of Tours and Tour Components
Tour Brochures and Price Quotations
Reservation and Accounting Procedures
Tour Booking Conditions and Limitations of Liability
Module 10 — Serving the Travel Customer
Customer Service in the Travel Industry
Communicating with Customers
Customer Service and Technology
Winning Customer Loyalty
Handling Difficult Customer Service Situations
Coping with Work Stress
Module 11 — Fundamentals in airfares and ticketing
Passenger Air Tariff (PAT)
Taxes, fees and charges
Billing and Settlement Plan (BSP)
Module 12 — Introduction to travel technology
Travel Industry Technology
Software Applications
Global Distrbution System
New Distrbution Capablity
Module 13 — Electronic booking tools (One GDS functionality training Amadeus/Sabre/Galileio)
Flight schedules and availability
Completing reservations
Airfare displays
Hotel and car reservations
Hotel and car reservations
Final Exam Certificate